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Get free accessNew York & Paris – June 4, 2025 – Aircall, the AI-powered customer communications and intelligence platform trusted by over 20,500 businesses, today announced the release of WhatsApp in Aircall, a strategic expansion of its comprehensive multi-channel capabilities. With this update, customer-facing teams can now manage WhatsApp alongside calls and SMS—all in one place, using their existing business numbers.
The addition of WhatsApp in Aircall marks a strategic step forward. Teams can seamlessly manage customer conversations across multiple channels in one view, eliminating context switching and speeding up response times. WhatsApp in Aircall not only helps businesses expand their reach, it empowers sales and support teams to tailor communication to customer preferences, leading to smoother, more personal experiences throughout the customer journey.
Highlighting the immediate impact, Matt Gianakos, Global Director of Business Development at Hostaway, shared, “Integrating WhatsApp into the Aircall environment will significantly expand our team’s reach across all regions, particularly enhancing our ability to connect with more prospects in EMEA.”
Built to Streamline Customer Communications
Rather than treating each channel separately, Aircall gives teams one collaborative workspace where every conversation—voice, SMS, and now WhatsApp—are visible, trackable, and actionable. The benefits go well beyond convenience:
Complete customer context: All WhatsApp messages automatically log in your other business tools, alongside call notes and SMS threads.
Faster, on-brand replies: Teams can use branded templates to speed up responses without sacrificing personalization.
Stronger collaboration: Shared inboxes and assigned conversations ensure smooth handoffs and fewer dropped threads.
Smarter decisions: Integrated reporting gives leaders visibility into performance across all communication channels.
“WhatsApp in Aircall gives growing teams a simpler, more flexible way to manage customer communications,” said Fred Viet, Chief Sales Officer at Aircall. “By bringing voice, SMS, and WhatsApp into one place, with helpful insights and automation built in, teams can save time, stay organized, and respond faster without juggling multiple tools.”
Designed for Growing Businesses
With this launch, Aircall continues to do what it does best: simplify the complex and bring clarity to customer communications and intelligence. As teams scale and customer expectations rise, growing businesses need more than just new channels—they need one platform that brings everything together, makes every interaction count, and helps people work smarter with real-time insights, next-step suggestions, and less manual work. WhatsApp in Aircall isn’t just a feature, it’s a step forward in building the most complete, AI-powered, and accessible communications platform for the growing business.
WhatsApp in Aircall is available globally, now. To learn more, click here.
Media contact: Tara de Nicolas (tara.denicolas@aircall.io)
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About Aircall
Aircall is the world’s leading integrated customer communications and intelligence platform for growing businesses. Trusted by over 20,500 companies worldwide, Aircall unifies voice and digital channels into one seamless platform, offering one-click integrations with leading CRMs and over 100 business tools. With real-time, AI-powered insights and feedback, AI agents, and automation, we help sales and support teams save time on routine tasks, uncover opportunities, and deliver exceptional customer experiences. With a global team of 600+ across nine offices, Aircall is transforming how businesses connect with their customers, driving smarter conversations, deeper relationships, and measurable success.
Published on June 4, 2025.
