Trengo

Discover Trengo

Trengo is an AI-powered customer engagement platform designed to revolutionize how businesses manage communication across multiple channels. By integrating seamlessly with Aircall, Trengo empowers teams to centralize all customer interactions into a single, intuitive multichannel inbox, eliminating the need to switch between tabs and tools.

Integration features

Automatic Call Logging
All inbound, outbound, and missed calls made via Aircall are automatically logged as tickets in Trengo, ensuring no interaction is overlooked.

Contact Synchronization
Access caller details, past interactions, and multiple communication channels—all in one unified inbox for a complete customer overview.

Streamlined Internal Collaboration
Enhance teamwork by adding comments, sharing notes, and tagging colleagues to discuss customer calls. All internal communications remain securely within your team for better coordination.

Key benefits

Centralized Communication Across Channels
With Trengo’s multichannel inbox, Aircall customers can unify voice calls with conversations from email, WhatsApp, live chat, Facebook Messenger, and more. This integration eliminates the hassle of switching between tools, enabling teams to manage all customer interactions in one place for a seamless workflow.

Enhanced Productivity Through Automation
Trengo’s AI-powered automation simplifies customer support by routing calls and messages to the right team members, generating instant replies, and automating repetitive tasks like tagging and ticket assignments. Aircall users can significantly reduce response times and focus on delivering exceptional service.

Improved Team Collaboration
Trengo fosters teamwork by enabling features like @tagging for internal communication, shared dashboards for performance tracking, and workload balancing tools. Aircall teams can work together more effectively to resolve customer issues faster and ensure a consistent experience across channels.

Actionable Insights for Better Decision-Making
By integrating Trengo with Aircall, businesses gain access to detailed analytics that provide insights into customer satisfaction and team performance. These reports help identify opportunities for improvement, optimize workflows, and ultimately drive higher retention and revenue growth.
Installing Trengo on your Aircall account will elevate your customer engagement strategy by combining the power of voice communication with advanced multichannel capabilities.