Learn tips for workforce management in your call centre, why it's important, and the tools you need to optimise your call centre operations....

Sophie GaneAugust 16, 2024

8 Minutes

Call Center

Bad customer experiences have led to a negative ‘sales type’. But when CX equals success, how can leaders avoid this type and build a high-performing team?...

James MensforthMay 2, 2024

5 Minutes

Sales