Turn conversations into outcomes, in real time

Q: How does Aircall use generative AI?

Aircall AI uses generative AI to produce text, such as call summaries, based on dialogue between two speakers.This innovative technology can unlock value for Sales and Support Managers who want to review calls faster, enable efficient team coaching, and drive CSAT and conversion with enhanced agent performance.

Q: What languages are supported for AI Assist?

AI Assist is currently available for calls made in English, but it can be purchased by customers in any country. We look forward to adding additional languages, and we will prioritize new languages for Aircall AI based on customer demand.

Q: Will my calls be used to train AI models?

No. Your call data, including recordings and transcripts, are protected and not provided to any third parties outside of Aircall or used to train any internal or third-party AI models.

Q: What else do I need to know about AI Assist pricing?

AI Assist is available at the price listed above, with the cost applied to all Aircall licenses. This means that the number of Aircall AI licenses provisioned will be equal to the number of standard Aircall licenses on your account. There are no additional usage fees based on the number of calls that are being transcribed and enriched with AI-generated content.

Q: Where can I access the content generated by AI Assist?

AI-generated call summaries, key conversation topics, and talk ratios will be available on the call transcript and recording page. Call transcripts and recordings can easily be accessed from Aircall’s Conversation Center, which stores all recorded conversations. By clicking on a call or voicemail in the Conversation Center, Sales and Support Managers can quickly gain insight from the content generated by Aircall AI.

AI Assist automatically coaches your team for stronger calls, faster workflows, and better conversation intelligence.

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Take the tedium out of call reviews

Review calls faster with AI-generated insights like call summaries, key topics, action items, and customer mood.

Say hello to clarity on conversation trends

Learn what your customers are talking about with conversation trackers, so you can easily monitor key trends.

Upskill your team so they can smash their goals

Drive team performance with AI-powered call scoring, so you can scale your coaching efforts in half the time.

Improve call outcomes in real time

Empower your team with an always-on call assistant. Contextual talking points, tips, and resources improve call outcomes live so agents can call with confidence.

AI for smarter sales  

and smoother support

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Convert prospects with winning sales calls

Ensure sales calls are engaging and on-script with auto-filled sales playbooks. Review pitches faster and coach sales reps to drive calls that convert.

Turn support calls into customer loyalty

Discover common friction points in support calls with conversation trackers. Coach agents to deliver seamless customer experiences that consistently boost CSAT.

Gain control over your call review process

Make call reviews a breeze with AI-powered scorecards. Automatically evaluate calls for faster QA and more reliable coaching.

Improve call outcomes in real time

Equip teams with the information they need in Aircall Workspace. Surface talking points, knowledge, and pointers live during conversations to consistently improve call outcomes.

Trusted by 20,000 + companies

“I was sold on AI Assist and championed it to our CEO. It’s been a game changer. With call summaries, we’re saving about an hour per agent per month on call reviews.”